This document walks you through the functionalities of the CARO app, Spherity's Credentialing Service for Authorized Trading Partners (ATP), to enable you to navigate the user interface. It does neither explain any technical details of the Credentialing Service nor provide guidelines for the technical implementation of CARO.
If you are looking for a high-level overview of CARO, visit our website. You may also want to peruse some Essential Concepts about our app.
All our documents are updated continuously. Please check back frequently, as new features and functionalities will be added to our applications and explained here.
An important step for getting properly set up with CARO is to onboard your organization. This involves checking a few documents that prove your organization's details and ATP status. Get a quick overview of the information needed to register your organization in our short onboarding guide.
You must be invited to CARO before you can access it. The web app resides on app.caro.vc.
Once you have received an email invite, accept it by following the link in the email. If you cannot see the invite in your inbox, refer to CARO emails not arriving in your inbox?
On the CARO log-in screen you can check your details and set a password. After log-in, you will be forwarded to the CARO Dashboard.
If you are unsure, you may want to watch our short video that walks you through the onboarding process.
https://www.youtube.com/watch?v=TDEOQFMK-eo
The dashboard provides some useful information about your account activity.
For as long as you are setting up your new CARO Enterprise Account, the dashboard will show you a Getting started section. Simply follow the in-app steps to get set up with your first two essential DSCSA credentials.
The search function applies across the CARO app. It groups results into applicable categories, such as reports, events, or credentials. You can access it by clicking on the magnifying glass icon 🔎 in the top right corner of the app screen or by using the keyboard shortcut CTRL+K.
Clicking on the cogwheel icon ⚙️ in the top right corner of the app screen opens the global application settings. Here you can manage the security settings that apply across the entire Enterprise Account. You can check which service providers are integrated with your Enterprise Account. You can also find helpful links.
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The term VRS Events within CARO refers only to the credential processing between CARO and your VRS, not the entire VRS messaging roundtrip.
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🔖 Read more at What are VRS Events in CARO?
You can find your VRS Events in the menu section VRS Interactions. This screen shows a list of all VRS interactions with your Enterprise Account once they have taken place. You can filter your view and download transaction listings. The screen provides the status of incoming and outgoing VRS Events.
🔖 Read more in section VRS Event Status below.
Before any interaction can happen, your VRS provider must have been granted restricted access to your Enterprise Account. This is either done by Spherity or your VRS provider in agreement with you.